01 / PURPOSE AND SCOPE
A fair, reachable process for KongPass fulfilment, competition eligibility, account corrections and personal data complaints.
02 / PROPOSED RULES
Provide a ticket reference and contact email, acknowledgement and resolution targets, appeal/escalation, evidence preservation, regulatory recourse and a separate POPIA rights channel. Contact details must be verified before launch.
03 / BEFORE PUBLICATION
Complete and verify the promoter’s full legal details, responsible contacts, dates, acceptance mechanism, lawful basis, payment processing arrangements, and any required independent assessment. Resolve any conflicts with South African consumer protection, privacy, electronic communications and gambling/lotteries law. Obtain approval from qualified South African counsel.
04 / CONTACT AND DISPUTES
Use the existing CreativeKong contact channel for general enquiries. Official response windows, information officer particulars and escalation contacts must be finalised before launch.
05 / SOURCES FOR REVIEW
National Lotteries Commission: promotional competitions ↗