01 / PURPOSE AND SCOPE
Reflect statutory consumer rights and actual digital fulfilment without inventing an unconditional waiver.
02 / PROPOSED RULES
State how to request a refund, cooling-off or return rights where applicable, non-delivery and technical failure, duplicate charges, payment reversals and processing times. Any limitation on refunds must be verified under the CPA, ECTA and other applicable laws before the checkout opens.
03 / BEFORE PUBLICATION
Complete and verify the promoter’s full legal details, responsible contacts, dates, acceptance mechanism, lawful basis, payment processing arrangements, and any required independent assessment. Resolve any conflicts with South African consumer protection, privacy, electronic communications and gambling/lotteries law. Obtain approval from qualified South African counsel.
04 / CONTACT AND DISPUTES
Use the existing CreativeKong contact channel for general enquiries. Official response windows, information officer particulars and escalation contacts must be finalised before launch.
05 / SOURCES FOR REVIEW
National Lotteries Commission: promotional competitions ↗